Shipping & Returns Policy

Shipping Methods
 

We ship our products via trusted partners.

- For local deliveries (Jamaica), we use Knutsford Express.
- For international deliveries, we use DHL.

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Shipping Costs and Delivery Times

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Shipping costs and delivery times vary based on location and shipping method.

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Order Processing

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We aim to process orders within 1-3 business days.

 

Tracking and Delivery

 

You'll get a tracking number once your order ships. For tracking, delivery questions, or to manage your shipment, please contact our shipping partners directly:
- Knutsford Express: Track your package here

- DHL: Track your package here

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Returns and Exchanges

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At Natural Gems, we want you to be completely satisfied with your purchase. If for any reason you're not happy, here's what you need to know:
- Unopened and unused products can be exchanged within 7 days of purchase.
- If you've opened a product and experience an allergic reaction, we can exchange it with proof of purchase.
- To initiate an exchange, please contact us with your order details and the reason for the exchange.

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Exchanges and Store Credit
 

​- We offer exchanges for products of equal value or store credit.
- Refunds are not available.
- We're committed to your satisfaction and will work to resolve any issues promptly.